We appreciate your interest in our digital products and value each and every customer who chooses to purchase our guides, templates, courses, and other downloadable materials. Because all of our products are delivered electronically and are accessible immediately after purchase, we kindly ask you to carefully read and understand our refund and return policy outlined below.
Digital Product Nature — No Physical Return
All of our products are 100% digital and delivered via instant download or access link (e.g., PDF files, Notion templates, video modules, etc.). This means that once the purchase is made and access is granted, the product cannot be “returned” in the traditional sense. For this reason, all sales are considered final and non-refundable.
No Refunds for Change of Mind
We do not offer refunds or exchanges for digital products in cases where:
- You change your mind after purchasing
- You thought the product included something not listed in the description
- You did not download or access the product after purchasing
- You decided you no longer want or need the item
To help you make an informed decision, we do our best to include detailed product descriptions, screenshots, and previews whenever possible. We encourage all customers to read the full product page carefully before purchasing, and reach out to us with any questions before checkout.
Technical Issues or Access Problems
We understand that technical issues can happen — sometimes emails don’t arrive, links break, or file formats cause confusion. If you experience a problem accessing your product, please email us at info@am-fy-ctive.xyz within 7 days of your purchase. We’ll work with you to resolve the issue as quickly as possible and ensure you get what you paid for.
In some cases, this may involve:
- Resending download links or access credentials
- Providing an alternate file format
- Extending access to time-limited content (e.g., courses, bonuses)
We are here to support you — your satisfaction is important to us.
Exceptional Circumstances
While our default policy is no refunds, we reserve the right to issue a refund in exceptional cases, such as:
- You were accidentally charged twice for the same product
- A technical error on our side prevented you from receiving the product
- A file was corrupted or missing content despite our efforts
In these rare instances, we will verify the situation and process a refund if warranted. All refund requests must be made within 7 days of purchase and must include proof of the issue (e.g., screenshots, error messages, payment ID).
Refunds are processed back to your original payment method and may take 5–10 business days depending on your provider.
Fraud Protection & Abuse
We monitor for fraudulent purchases and abuse of refund requests. If we suspect dishonest behavior (e.g., downloading the file and then requesting a refund under false claims), we reserve the right to deny the refund and restrict future access to our products or platform.
Let’s Keep It Human
We’re a small business (not a faceless corporation) and we take pride in the quality and value of our digital products. While we can’t offer universal refunds for downloadable content, we are always happy to help if something isn’t right or if you have feedback. Your trust matters to us, and we strive to deliver what we promise.
If you have any concerns, please don’t hesitate to contact us before or after your purchase — we’re here to help and want you to feel confident when buying from us.
